selected work
Postmates
Designing clearer handoffs across delivery, pickup, and local commerce
Our Role
The Context
Postmates operates in the space between digital intent and real-world handoff. The project was shaped around making that moment feel easier to understand: from browsing and ordering to merchant coordination, courier movement, and doorstep delivery.
Making the Handoff Feel Obvious
The strongest delivery experiences are built around small moments of certainty. We looked at how each participant understands what is happening next, using clearer hierarchy and warmer context cues to reduce ambiguity across the order journey.
Making the Handoff Feel Obvious
The strongest delivery experiences are built around small moments of certainty. We looked at how each participant understands what is happening next, using clearer hierarchy and warmer context cues to reduce ambiguity across the order journey.
Making the Handoff Feel Obvious
The strongest delivery experiences are built around small moments of certainty. We looked at how each participant understands what is happening next, using clearer hierarchy and warmer context cues to reduce ambiguity across the order journey.
A Service System With Many Edges
Customer, courier, and merchant screens all have different jobs, but they need to feel like one coordinated system. The visual language keeps each surface direct and readable while preserving enough personality for the brand to feel present in motion.
A Service System With Many Edges
Customer, courier, and merchant screens all have different jobs, but they need to feel like one coordinated system. The visual language keeps each surface direct and readable while preserving enough personality for the brand to feel present in motion.
A Service System With Many Edges
Customer, courier, and merchant screens all have different jobs, but they need to feel like one coordinated system. The visual language keeps each surface direct and readable while preserving enough personality for the brand to feel present in motion.
From Interface Detail to Brand Behavior
The work uses everyday delivery cues as design material: receipts, routing, confirmations, and the choreography of pickup and drop-off. Each asset helps the system feel less transactional and more like a set of guided interactions.
From Interface Detail to Brand Behavior
The work uses everyday delivery cues as design material: receipts, routing, confirmations, and the choreography of pickup and drop-off. Each asset helps the system feel less transactional and more like a set of guided interactions.
From Interface Detail to Brand Behavior
The work uses everyday delivery cues as design material: receipts, routing, confirmations, and the choreography of pickup and drop-off. Each asset helps the system feel less transactional and more like a set of guided interactions.
Connect to Content
Add layers or components to swipe between.
A Warmer Way to Explain Logistics
Instead of treating delivery as a purely operational problem, the system frames logistics through reassurance. Visual pacing, plain-language labels, and contextual imagery help each moment feel understandable before it becomes urgent.
A Warmer Way to Explain Logistics
Instead of treating delivery as a purely operational problem, the system frames logistics through reassurance. Visual pacing, plain-language labels, and contextual imagery help each moment feel understandable before it becomes urgent.
A Warmer Way to Explain Logistics
Instead of treating delivery as a purely operational problem, the system frames logistics through reassurance. Visual pacing, plain-language labels, and contextual imagery help each moment feel understandable before it becomes urgent.
The Impact
Service touchpoints
12
Service touchpoints
12
Interaction models
4
Interaction models
4
Story assets
8
Story assets
8
The Impact
Work With Us
If you’re looking to collaborate on a project, develop innovative human-machine interfaces, or bring a concept to life—let’s talk.
Join the Team
If you thrive on solving complex problems, designing at the intersection of hardware and software, and pushing boundaries—email us.
Office
3435 Cesar Chavez St,
San Francisco
Let’s Build the Future Together
© 2025 Card79. All rights reserved.
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Work With Us
If you’re looking to collaborate on a project, develop innovative human-machine interfaces, or bring a concept to life—let’s talk.
Join the Team
If you thrive on solving complex problems, designing at the intersection of hardware and software, and pushing boundaries—email us.
Office
3435 Cesar Chavez St,
San Francisco
Let’s Build the Future Together
© 2025 Card79. All rights reserved.
Terms of service
Privacy Policy
Work With Us
If you’re looking to collaborate on a project, develop innovative human-machine interfaces, or bring a concept to life—let’s talk.
Join the Team
If you thrive on solving complex problems, designing at the intersection of hardware and software, and pushing boundaries—email us.
Office
3435 Cesar Chavez St,
San Francisco
Let’s Build the Future Together
© 2025 Card79. All rights reserved.
Terms of service
Privacy Policy